• Reliable touch technology that does not restrict the kiosk design, even better, pick one that can enhance the design and is completely resistant to the unrelenting demands of public areas
• Fast response when selecting content
• Keeping the content simple relevant to the point and up to date!
• Easy and intuitive navigation, for example large navigation buttons in your face and close to the centre of the display, you can lose your customer in an instant if navigation is just too hard!
• Please please no tiny A to Z directories
• Never have the terms “KISS” and “less is more” been more relevant than when large interactive displays are deployed for public facing applications like kiosks, through retail windows, bus shelters, wayfinders etc

We have all experienced very bad examples which can very quickly disappoint an impatient customer, however it is also good to see that some very fine examples appearing that engage and do the job they were designed to do.
Thanks for reading
Mike

Theme: maintain a flirting relationship in the human-kiosk-interaction (HKI)

1. Kiosks placement directed near gathering/rest points – such as snack spaces, not just near main entrance or centre of floor/mall.
2. Kiosk-to-Kiosk spatial relationship that exuberates artistic impresssions – create a Kiosk genre…
3. Include e.g. Google search-like, mappable-like feature in it, and allow mashup features on Kiosks (including real-time feeds on news, weather, etc…)
4. Have colourful meaningful facade amongst Kiosk community (yep, that’s right a Kiosk is a community member of space-time and lifestyle). Try color changing Kiosk triggered by ambient temp, pressure, or sound.
5. On point 5: A zebra wavy black-white Kiosk in a Zoo, may be more meaningful, than a milky white zonky Kiosk.
6. I agree that Kiosk doesnt have to be represented as boxy or rectangular protrusion.
7. Be a trigger (if not a representation)of human emotions – a flower shaped Kiosk, a “Thomas the tank engine” Kiosk in PINK, … a tourist attraction at par to the Eiffel Tower, et al. A blackberry or an iPod (contemporary icons) looking Kiosk, could possible get the associated manufacturer involved in sponsoring Kiosks.
8. Acknowledge that Kiosk has feelings too – let the entity be the centre of overflowing attraction, for goodness sake.
9. On point 8: In addition, Kiosk can be slightly off the ground, and red-carpeted, named and knighted… Sir Kiosk of Westfield.
10. BTW, don’t try making love with Kiosk… flirting with the entity should be enuf :-(

The mind wonders…

Thanks